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Flirty Lingerie's No Hassle Return Policy
1. Obtain a Return Authorization Number by email
or via our toll free number.
2. Mail the item back with all original tags on the garment,in
its original packaging, unworn and unused.
3. Your credit card will be credited within 5-20 business days from receipt of return of the item/s.
4. There is a 15% restocking fee on returns. This 15 % restocking does not
apply to exchanges.
5. There are no refunds on shipping or gift wraps, unless there
is some fault on the part of Flirty Lingerie.
In accordance with Federal Health Codes, all intimate apparel,
panties, hosiery, body stockings, adult novelties, adult toys, and marital aids are not returnable. The only exceptions are manufacturer's defects.
Adult toys and marital aids are sold as novelty items only. Seller will not accept returns or exchanges on adult toys/novelty items. Battery operated and
ac powered products are individually tested prior to shipping. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery. This policy also protects our employees from handling or exposing themselves to unsanitary conditions or potential STD's. Seller makes no representation or warranty of any kind, nature, or implied with respect to the merchandise, the use of or fitness for a particular purpose. Buyer holds harmless the seller for any liability.
Clearance and discontinued items cannot be returned as they may have been drastically reduced, and are often one of a kind.
All Sale items are clearance and discontinued items. Discounts have been applied. There are NO returns or exchanges on any SALE items!
The following items cannot be returned due to health regulations.
Costumes, Rhinestone Jewelry, Latex
Clothing, Body Jewelry, Hosiery, Bodysuits,
Body Stockings, Teddies/Rompers, Panties/Thongs
of any kind, Hot Pants/Shorts of any kind
Mens's Underwear, Bra and Panty Sets, Chain Mail,
Wigs, All Adult and Romance items, Sex Toys
Clearance and Discontinued Merchandise
You must obtain a RETURN AUTHORIZATION NUMBER via email within 7 days
of date of delivery to obtain a refund or exchange. Once you receive your
authorization number you have 30 days within which to return the item to Flirty
Lingerie. Returns are to be sent to our distribution center located at: 5244
Second Street NW, Albuquerque, NM 87107. The customer is responsible for
return shipping unless Flirty Lingerie mailed the wrong item or the item has an
obvious defect. Flirty Lingerie reserves the right to determine what constitutes
a defect. The item must be returned before a determination of a defect. All
items are checked before leaving our distribution center to avoid mailing
defective items.
We will refuse unauthorized returns! Unauthorized returns are those
that are sent back without a return authorization number. All items
must be clean and unworn with all tags attached. All pre-packaged items must be
returned in original packaging.
For health reasons, panties/thongs/g strings attached to lingerie should NOT
be tried on unless you intend to keep the garment. Please
remember to wear a liner when trying on an outfit that has a panty bottom.
If returned item has been worn or damaged no refund will be given. We may
give a partial refund, or send the garments back to you. Please email or call for additional
information.
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Flirty Lingerie Return and
Exchange Form: print and complete/return with items
Contact Flirty Lingerie by email within 7 days of
receipt of the merchandise and request a return merchandise authorization (rma).
Any return or exchange received without the rma will be refused. A
full merchandise refund, minus a 15% restocking fee and shipping charges, will
be issued on unworn merchandise postmarked back to us within 30
days of receiving the items. All returned merchandise must be unmarked with
original tags attached and packaging included. Please complete this
Return/Exchange form in its entirety to ensure fast handling of your
transaction. The following items cannot be returned.
Costumes, Rhinestone Jewelry, Latex Clothing,
Body Jewelry, Hosiery, Bodysuits, Body Stockings, Teddies/Rompers,
Panties/Thongs of any kind, Hot Pants/Shorts of any kind, Men's Underwear, Bra
and Panty Sets, Chain Mail, Wigs, Sex Toys, Clearance
and Discontinued Merchandise.
Exchanges will be granted on all unworn merchandise
returns postmarked back to us within 7 days of receiving the items. Please
include a detailed description of the item you would like us to send including
the SKU number, Size, and Color. Exchanges are handled no an expedited basis and will be shipped out to
you promptly.
Mailing your
Return/Exchange:
Please include your name and order number for all returns.
We recommend that items are returned with insurance and/or tracking to guarantee
arrival. It is your responsibility to pay for the shipping of unwanted items
back to us. Please send all returns/exchanges to the address listed below:
Return/Exchange
Information:
Name______________________________ Order
Number________________________
Reason for Return/Exchange:
________________________________________________________________________
________________________________________________________________________
Return
Items:
SKU__________ Size__________ Color_________ Price________
SKU__________ Size__________
Color_________ Price________
Exchange Items: SKU__________ Size__________
Color_________ Price________
SKU__________ Size__________ Color_________
Price________
Mail the return or exchange items to: Flirty Lingerie
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5244 Second Street
N.W.
Albuquerque
,
New Mexico
87107
. Be certain to write the rma number on the outside of the return package
with either the word Return,
or Exchange prominently
written on the package!
Cancellation Policy: There will be a 15% cancellation fee on orders that have
already been processed and are ready for shipment. There will be NO cancellation
fee if an order is canceled within 2 hours of placement of the order. After 2
hours orders cannot be cancelled as they are in our distribution stream.
