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Home > Flirty Lingerie's Hassle Free Return and Exchange Policy

Flirty Lingerie's Hassle Free Return and Exchange Policy

Flirty Lingerie offers our Hassle Free Return and Exchange Policy.


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Cancellation Policy:

Please call or email the Flirty Lingerie Customer Care Team ASAP. If your order has not left our warehouse, we will give our best efforts to locate the package and make any necessary changes. If the order has already shipped, or cannot be located in our warehouse, Flirty Lingerie will not be responsible for any additional costs added to correct the order



Flirty Lingerie's No Hassle Return Policy

1. Obtain a Return Authorization Number by email or via our toll free number.  
2. Mail the item back with all original tags on the garment, and/or in
its original UN-OPENED packaging, unworn and unused. We know when the package has been opened and tried on and will refuse any product that does not meet our return policy. As we are giving a return. refund we respectfully ask that the policy be followed so that we can resell the product if it is appropriate. Without the box, wrapping we are unable to resend it to another customer in good faith. We appreciate your compliance and as always ask that you inquire about our policy before the product is returned so no problems occur if we have to return it to you because the policy is not followed.
3. Your credit card will be credited within 5-20 business days from receipt of return of the item/s.
4. There are no refunds on shipping or gift wraps, unless there is some fault on the part of Flirty Lingerie. 

  In accordance with Federal Health Codes, all intimate apparel,  panties, hosiery, body stockings, adult novelties, adult toys, and marital aids are not returnable. While one could argue this is common sense we know that our customers do not want to keep something that they cannot use. Unfortunately we cannot resell items that are either worn on a person's intimate areas or sex toys, for the same reasons. We appreciate your understanding that unlike a blender or carton of glasses these products are worn on a persons genitals or other intimate area of their bodies. Ask yourself if you would like to receive a product from a retailer that some other person wore in that area? If the answer is no, then you can understand our strong reluctance to place another customer in that position. Please ask if you have any questions before returning the product as we spend a great deal of time processing returns as we are very concerned about all of our customers. Having read reviews where a person has gotten a soiled garment from a retailer is enough to urge us to be certain this does not happen to one of our customers. The only exceptions are manufacturer's defects and we will then only exchange the item once we have determined if there is a defect.

Adult toys and marital aids are sold as novelty items only. Seller will not accept returns or exchanges on adult toys/novelty items unless there is a defect. We will only exchange the item. Battery operated and ac powered products are individually tested at our main warehouse only in Albuquerque, New Mexico prior to shipping. We also have shipping warehouses in Colorado and New Jersey. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery. This policy also protects our employees from handling or exposing themselves to unsanitary conditions or potential STD's. Seller makes no representation or warranty of any kind, nature, or implied with respect to the merchandise, the use of or fitness for a particular purpose. Buyer holds harmless the seller for any liability. 

Clearance and discontinued items cannot be returned as they may have been drastically reduced, and are often one of a kind. ALL SALE items are clearance and discontinued items. Discounts have been applied. There are NO returns or exchanges on any SALE items! When returning boxed items such as shoes please do not write directly on the box or use tape on the box as the product, if returnable, is going to be sold again and the box cannot be accepted back if damaged, or defaced in any way. Please do not simply place tape on a box, write our return address on it and mail it to us as we will simply refuse delivery and it will be returned to you. We don't want to do this, but again we do not want products that cannot be resold sent to us and make them our problem. If you please follow these instructions the return procedure will be effortless which is what we are sure you want, as do we.

Items not eligible to be returned:

Costumes,  Rhinestone Jewelry, Latex Clothing,Body Jewelry, Hosiery, Bodysuits, Body Stockings, Teddies/Rompers,Panties/Thongs of any kind, Hot Pants/Shorts of any kind, Men's Underwear, Bra and Panty Sets, Wigs, Sex Toys,Clearance and Discontinued Merchandise.

 

You must obtain a RETURN AUTHORIZATION NUMBER via email within 7 days
of date of delivery to obtain a refund or exchange. Once you receive your
authorization number you have 30 days within which to return the item to Flirty
Lingerie. Returns are to be sent to our distribution center located at: P.O. Box 66810,
Albuquerque, NM 87193. The customer is responsible for
return shipping unless Flirty Lingerie mailed the wrong item or the item has an
obvious defect. Flirty Lingerie reserves the right to determine what constitutes
a defect. The item must be returned before a determination of a defect. All
items are checked before leaving our distribution center to avoid mailing
defective items.
WE WILL REFUSE UNAUTHORIZED RETURNS! Unauthorized returns are those
that are sent back without a return authorization number. All items
must be clean and unworn with all tags attached. All pre-packaged items must be
returned in original packaging. The packaging must be in the same condition it was sent to you. This packaging is very easy to damage so please use care in opening an item as a damaged package makes it unreturnable. Our customers are extremely intelligent and they know when an item has been used, or it looks like it was used. We know that these policies are a bit difficult to follow but in doing so we can accept returns from all our of our buyers. We graciously ask your compliance in following our policies and ask you to contact us with any and all questions. Thanks again!
For health reasons, panties/thongs/g strings attached to lingerie should NOT
be tried on unless you intend to keep the garment. Please
remember to wear a liner when trying on an outfit that has a panty bottom.
If returned item has been worn or damaged no refund will be given. We may
give a partial refund, or send the garments back to you. Please email or call for additional
information.




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Flirty Lingerie Return and Exchange Form: print and complete/return with items

Contact Flirty Lingerie by email within 7 days of receipt of the merchandise and request a return merchandise authorization (rma). Any return or exchange received without the rma will be refused.  A full merchandise refund, minus a 15% restocking fee and shipping charges, will be issued on unworn merchandise postmarked back to us within 30  days of receiving the items. All returned merchandise must be unmarked with original tags attached and packaging included.  Please complete this Return/Exchange form in its entirety to ensure fast handling of your transaction. The following items cannot be returned.

Costumes,  Rhinestone Jewelry, Latex Clothing,Body Jewelry, Hosiery, Bodysuits, Body Stockings, Teddies/Rompers,Panties/Thongs of any kind, Hot Pants/Shorts of any kind, Men's Underwear, Bra and Panty Sets, Wigs, Sex Toys,Clearance and Discontinued Merchandise.

Exchanges will be granted on all unworn merchandise returns postmarked back to us within 7 days of receiving the items. Please include a detailed description of the item you would like us to send including the SKU number, Size, and Color.  Exchanges are handled no an expedited basis and will be shipped out to you promptly.
Mailing your Return/Exchange:

Please include your name and order number for all returns. We recommend that items are returned with insurance and/or tracking to guarantee arrival. It is your responsibility to pay for the shipping of unwanted items back to us. Please send all returns/exchanges to the address listed below:         
Return/Exchange Information:

Name______________________________   Order Number________________________


Reason for Return/Exchange
: ________________________________________________________________________ ________________________________________________________________________
Return Items:
SKU__________ Size__________ Color_________ Price________            
SKU__________ Size__________ Color_________ Price________

Exchange Items: SKU__________ Size__________ Color_________ Price________
SKU__________ Size__________ Color_________ Price________

Mail the return or exchange items to:  Flirty Lingerie - 5244 Second  Street N.W. Albuquerque , New Mexico 87107 .  Be certain to write the rma number on the outside of the return package with either the word Return, or Exchange prominently written on the package!       












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FlirtyLingerie.com
(505)890-6240
Toll Free 1-877-354-7895
P.O. BOX 66810
Albuquerque, NM 87193
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