What is your procedure for returning an item? Email- Flirty Lingerie and request a RMA or Return Merchandise Authorization
number within seven (7) days of receipt of the merchandise. After you receive that RMA return the item/s for a refund or store
credit with 30 days. There will be a 15% restocking fee on all returns. Your credit will be made within
5-20 business days from the date of return.
How do I get ahold of FlirtyLingerie?
Email- Flirty Lingerie us for RMA's, shipping status
inquiries, or any other questions you may have. Our friendly customer service
representatives are ready to answer your questions. If you prefer you can call our friendly customer service representatives at 1-877-354-7895 during our office hours.
Can I phone in an order?
Yes! Our operators are available from 10:00 am to 7:00 pm Monday through Saturday to take your order and answer all of your questions. Call toll free 1-877-354-7895 to place your order with one of our friendly customer service representatives.
During peak periods such as Halloween, Christmas and Valentines, our call volume is
heavy and please place your order online as it is taken in the order it is placed.
It's much easier and faster for you to place an order online using our secure web site, but if you place your order by phone, here are some
helpful hints for doing so: you may pay by MasterCard, Visa and American Express
and PayPal. You may choose to pay with a money order or a cashiers check, but
your order will not ship until after your money order is received in our
shipping facility. You must be the cardholder whose name is on the card,
as we will verify the billing address before shipment. Please have the style or
sku numbers ready in order to expedite your phone order. Please provide us with
a valid email address. You will receive a confirmation email once the order is
processed, and this is sent to the email address you provide ou telephone
customer service representative. we must ship to the verified billing address associated with the card,and you should have your order ready to go complete with style numbers.
Is your site secure?
Our site uses state of the art 128 bit encryption technology at the point where you are required to enter your billing information. We are proudly a Yahoo site and utilize SSL,
secure socket layer technology. We have not had any problems with hackers, or lost or stolen credit card information in the
eight years we have been online. Please note that we place all phone orders through the very same web site that our customers use.
Can I get a catalog in the mail?
We don't offer a offer a print catalog at this time. Because our stock changes daily, a printed catalog is very impractical. You can always find our current products on our web site.
Why don't you answer my email?
In the unlikely event you have not received an answer to your email, please
confirm that your spam filter is not set to reject emails from Flirty Lingerie.
As spam is a problem for everyone, spam filters are a useful, but sometimes they
are the culprit why our emails are not being received. Another potential problem
is that you gave us an incorrect email address. We make every attempt to answer all email we receive within 24 hours, however, there are times when this is not possible. For example, extended holiday weekends may cause a delay in email response. During
very high volume shopping seasons like Halloween, Christmas and Valentine's day there may also be delays in response due to the sheer volume of email we receive during those times. Please be sure you are using an accurate and valid email address when contacting us - about
35% of all our replies to inquiries bounce back either for invalid email address or some other mailbox setting on the receiver's end. If you use spam filters and junk mail sorters, you may not receive our replies, nor your tracking email.
Why was my card declined?
Credit card charges are processed in real time through our secure web server. If your issuing bank declines the charge, check to make sure your billing address information is correct, your expiration date is correct (and not expired) and that you correctly identified and entered the CVS,
three digit code on the back of the credit card, security code on the card. This is required information to ensure that the person placing the order is indeed holding the card. If you are using a debit card, the funds required for the purchase have to be on hand in your account. If all your information is correct, you should contact the issuing bank to find out why the purchase was declined, as we have no way of knowing.
You charged me twice for my order? Debit
cards have virtually replaced writing checks. When was the last time you wrote a
check? The problem with debit cards is when you place you order online, an
instantaneous message is sent to your bank placing a hold on the funds you are
using to make your purchase. This is true for every transaction using a debit
card on the internet, regardless of the web site. When Flirty Lingerie goes to
charge your order which may occur hours, or sometimes days later, this is the
only time Flirty Lingerie charges your card. Why then does it appear on my
bank's online site that I have two charges? Because your financial instituion
does not release the authorization for a period of 1-3, perhaps 4 days. Thus, if
you had low funds when the order was placed you may over draft. If you have any
questions what so ever, concerning any financial transaction with Flirty
Lingerie, please contact us immediately, and we will respond immediately. This
problem with debit cards has occured frequently, and the financial instituion
you do business with may need to be contacted.
What is a CVV, CVS code?
For additional security, credit card companies put additional numbers on the actual credit card itself. On the American Express card, this number is recorded as four digits in writing above the last few digits of the card number on the front of the card. On Visa, Master Card and Discover cards, this number is recorded on the back of the card, near the signature panel and it normally consists of three digits that appear after the last four digits of your card number.
These numbers are not embossed-raised-numbers which requires you have the card
in your possession in order to verify the numbers. This helps reduce fraud in
What are my options for payment?
We currently accept payment using Visa, MasterCard and American Express, Paypal, Money Order or Cashier's Check. For payments using Paypal E-Check, your order is shipped when we are notified that the electronic check has cleared. For orders paid by Money Order or Cashier's Check, your order is shipped with the payment arrives. Some credit card orders may be held while we verify cardholder information. We do
not accept personal checks.
How soon will I get my order?
During busy gift-giving seasons, there may be unavoidable delays in processing your order. Please order early.
Under normal circumstances, most of our orders are processed within 24-48 hours of receiving them. During peak seasons like Halloween, Christmas and Valentines Day, orders will require an additional few days to be processed. Orders received over the weekend are processed on Monday, as our shippers do not pick up packages over the weekend. There are other factors that can delay your order, like
cvv code failures and other discrepancies in your purchase that might result in an address verification error. Any order that does not clear the credit card company's address verification system will be held for further investigation before processing can continue, so be sure when you place a credit card order that you enter your billing address exactly as it appears on your bank statement. Orders placed using the
money order and cashiers check option or e-check through Paypal (as opposed to credit card through Paypal) will not be pulled for processing until the payment arrives in our office.
Our 7,500 foot warehouse and retail store is located in Albuquerque, New Mexico. Once the purchase is verified as legitimate and the order is pulled, it's up to the shipper and the shipping method you chose as to how long it will be before your package arrives at your door. An order shipped on Friday with Next Day delivery will be received on Monday unless you choose Next Day Saturday Delivery and pay an additional fee for Saturday delivery.
An order shipped on Thursday for 2nd Day Delivery will be received on Monday because the first transit day on all non-Next Day deliveries is the day after the order is placed. The first transit day is the day AFTER the package has left our warehouse. Fed Ex will email you a tracking number when your order is shipped out if you have provided a valid email address and your email filters allow you to receive email from FedEx.com. Some international shipping methods, like Air Mail, do not provide package tracking services once the package leaves the US.
Please be advised that shipping times are only transit time - these do not include the time it takes to pull, inspect, pack and process an order.
What's a "business day"?
Business days are generally Monday through Friday, non-holiday weekdays. Many banks and shippers do not transact business or make deliveries or pick-ups on non-business days.
Neither Federal Express nor the US Postal Service deliver or pick up on
Do you have a money-back guarantee?
If you are not happy with your purchase, you can email or call us for a Return Authorization number for those items that are returnable. Hosiery, thongs, panties,
body stockings and body suits, swim suits, wigs, eyelashes and costumes are considered intimate apparel and are not eligible for return due to health regulations. If you have a manufacturer's defect to report, contact us for an Return Authorization number and we will review each claim on a case-by-case basis to see if the product is defective. There is a 15% restocking fee on all returned items. Refused orders are subject to a 25% restocking fee.
How can I save items for shopping later?
You may add items to your cart while you shop around, even if you haven't made your final decision yet. You will have an opportunity to change the contents of your cart once you head to the checkout. Keep in mind, however, that because we are constantly filling orders, your cart will empty its contents after a certain period of inactivity on our site. If you begin shopping and then leave your desk (or leave the site), your contents may not still be in your cart when you return.
I'm getting an error about cookies . . .
In order for most shopping carts on the internet to work correctly, you must have a feature known as "cookies" enabled in your browser. This allows our server to keep your shopping cart separate from the carts of the other shoppers who are also on the site. In Microsoft Internet Explorer, you can enable cookies by clicking on Tools in the top menu bar and choosing Internet Options and clicking on the Privacy tab - slide the slider down to "Low" in order to enable cookie usage for most e-commerce sites. If you use another browser, you need to check your security or privacy settings to make sure cookies are enabled before you can use our shopping cart.
I want to send a gift . . .
You can send items as gifts by turning off the check box on the order form that says "Check this box if billing address is the same as shipping address" and enter the SHIPPING information first. You will then be prompted to enter the billing information that corresponds to that of your credit card. In order to protect ourselves and our customers against credit card fraud, we do call for verification on these orders.
I don't want anyone to see my package . . .
We ship discreetly in Postal Service boxes or recycled boxes. Under normal circumstances, you should never receive a box with our logo on it. The packing label will contain our name and address.
I need to return something . . .
Examine your shipment in a timely manner. If you've determined that you need to return or exchange an item, you need to email or call us within 7 days from the day you receive the item(s). Returns sent to us without an RA (return authorization) number will be refused or assessed a 25% restocking fee,at our discretion. For more details about items that are eligible for return, please read our return policy.
Be sure to pack your returned items in unworn, resalable condition, in the original packaging with all associated materials.
Put shoe boxes into another box for shipment or the resale box will be damaged and you'll be assessed a 25% re-stocking fee for returning an item that is not in resalable condition. Remember, the shoe box is part of the item.
Locate the invoice. Write on the invoice (or a copy of it) what you need for us to do for you (refund or exchange, if an exchange, tell us what we need to exchange this item for, including sizes, colors, and style numbers). Put the RA number on the invoice and then pack the invoice with the returned items.
Write your RA number on the outside of the shipping box near the address label so we know that the package contains a return.
Send your returned items back to us using your choice of shippers. Mail takes longer but often costs less. Returns sent without an RA number are subject to a 25% restocking fee, as are refused deliveries.
Why do I have to pay return shipping for exchanges?
There's a reason our prices are low - we don't lump in potential shipping charges with the cost of the lingerie,costumes or shoes - you buy just the items, then you pay for the shipping option you want to use. It's that simple. Many places tack on "handling" charges as well, to cover the costs of boxes, packing material and the labor involved in pulling, packing, and shipping your order. We don't do that.
When will I see a credit to my card for returned items?
We make every effort to have credits issued to your card as soon as we can. It may take anywhere from
5 to 20 business days from the time we actually receive a returned item to issue your credit. Keep in mind that due to processing methods that vary from bank to bank, we have no way of knowing when you will actually get the credit we have issued. Some banks process these credits right away; others will process credits sometimes as long as three business days after we've issued them.
I want to ship to a Military APO
For orders that require delivery to a Military APO address, select your items and choose "Checkout U.S." as the cart you wish to use. On the shipping info screen, enter the correct APO address in the shipping address for your delivery, choose the proper destination from the "state" list (AA, AE, or AP), and choose Priority Mail as your carrier. UPS cannot deliver to military addresses so don't choose any UPS delivery options. For credit card purchases, be sure to enter in the correct billing address on the following screen exactly as it appears on your credit card statement. If your billing address is different from the shipping address, be sure to uncheck the box in the first order entry screen so that you can enter a separate billing address.
How can I use my in-store credit?
If you have an in-store credit or a discount memo from a return or exchange, you can use it by simply placing a regular order on our web site and refer to your in-store credit or discount by means of the RA number or original order number in the shipping comments box so that we can look up your credit. Because of the way orders are forwarded to the warehouse, you must place a credit card order - the amount of the in-store credit will be refunded back to this new purchase once the order is filled.
Why don't I have an order confirmation email or a Fed Ex tracking number email?
If you are an AOL user or use some other form of email filtering, please check the security features on your email filter. In some instances, most notably on AOL, the maximum security email filter will not accept email from any top-level domains that you have not entered into a "safe" list.
How much does it cost to ship to my country?
The easiest way to see what we charge to ship an international order is to place the items you want into the shopping cart and fill out the shipping portion of the order form, including the choice of shipper. You will be shown a cost based on the cart contents and the shipping method. You can then go back and change shipping methods if you'd like to compare costs.
Shipping international orders can be a challenge - one of the things that sets
Flirty Lingerie apart from other sites is our willingness to ship international orders. There are some things that the international customer needs to be aware of before placing an import order. First, you should assume that you will have to pay import taxes on your order. We can neither control nor predict these costs. To find out what charges your order may be subject to, you need to contact the customs authorities in your area. We will not alter the value of a package to a lower value; claims for lost or missing packages are based on the declared customs value - we cannot send you a $50 shoe marked with a value of $10 for the sake of lower import duties.
You should also be aware that international shipments returned to us for non-payment of duties will be refunded as a refused delivery, and assessed a 25% restocking fee. Please make your import duty inquiries before you place your order, not after the customs office has billed you for your import. Additionally, you should be aware of the difference in shipping methods. We recommend Fed Ex for most international orders because this is a trackable delivery method. Air Mail is not trackable. UP Postal regulations require that a package be "missing" for 30 days after its latest possible delivery date before a claim can be filed for, therefore if an Air Mail package goes missing, it will be an average of 8 weeks before we can even file a claim on it. Resolution of these claims can take up to 120 days from the time the order was supposed to have been delivered. UPS claims are generally resolved in 7-10 days.
Do you do special orders?
Yes, we will try and get you an item, even if we do not carry
it on our website. If you have seen an item on another web site, or somewhere in
your town, we will do our best to get it for you. Ask a customer service
representative and he or she will direct you to whoever can best answer your
Do you dropship items?
While we have a large warehouse where we stock every
conceivable item, from time to time we will sell out of items. When this occurs,
we may choose to drop ship the items directly to you. We are NOT a drop shipping
web site for the most part. Be aware that many web sites you visit rely on drop
shipping for all their "inventory". Why should you care? Well, any web
site that does not carry inventory, like we do, relies on the drop shipper to
fulfill all their orders. When the dropshipper runs out of merchandise, which
happens frequently, you will likely not get your order, or have to wait until
the dropshipper gets the item in stock again. Further, drop shipping web sites
usually have little if any product knowledge, as they do not carry an inventory,
thus they may never see the merchandise that you are purchasing. Finally,
since drop shippers have little or no inventory, they have no investment in the
business, and often go out of business over night. Flirty Lingerie has been
online since 1999, and previously was an EBay company for three years. We have a
retail store located adjacent to our warehouse in Albuquerque, since 2004. We DO
carry inventory, lots of it. We have enormous product knowledge gained from
eight years online, and a total of 12 years in the lingerie and foundations
Do you put items on sale?
Yes, like every retailer we put items on sale. Due to our
retail location, we also offer these items on sale in our retail store, so items
don't generally stay around long. Check out our discount lingerie section of our
online site. Don't delay if you find something you like as it may not be there
for very long. Also, from time to time we will put seasonal items, like
halloween costumes, christmas and valentines day items may be located there.
Can I purchase on the internet, and pick items up in the
Yes, of course you can. We love it when people come into our
store after finding us on the internet. People who live in the southwest find
their way into our store all the time. Also, visitors to the Albuquerque,
Santa Fe and Taos, New Mexico area drop in to say hello, and try some of their
favorite sexy lingerie items on in the store. While we do not carry the
identical items in the store as we do on the web, we always can find something
to meet our customers needs, wants and desires. If you purchase the items in the
store, you may be entitled to a return of your shipping, but will be charged
N.M. gross receipts tax. Regardless please drop into our store located at 5244
Second Street, N.W. in Albuquerque. Our local phone number is 505-890-6240. We
would love to see you!
Can I ship to an address other than my own?
Yes, you can ship your purchases anywhere in the world. Be
certain you have the correct billing address, which is where the credit card
statements are sent by your bank. Without this information, you order may not be
completed. Keep in mind, that we ship to Hotels, Resorts and any other
destinations that receive mail, which is all of them. We frequently ship to
hotels in Las Vegas, New York and throughout the world. What a wonderful
surprise for your wife or girlfriend to arrive at your hotel, to have the front
desk advise you that you have a package waiting for you. It is a special
surprise that will warm her heart. When you make a last minute decision to take
a little vacation, don't forget Flirty Lingerie is there to help make this a
very special weekend.
What if I don't know my sizes, or my wife's sizes?
We can usually solve most of those problems, but
it really helps to know her sizing. Before calling us take a look in her
panty drawer, or in the closet to get some sizes of clothing she presently
wears. Our response in our retail store is "try it on", but of course
this is not possible on the web. So, what do we do? Well, it depends on what you
are trying to buy her, or yourself. Knowing one size usually helps a lot. We
usually need to know her/your bra size, height, weight, dress size or panty
size. We carry many items that are sized "one size fits most" so that
helps in getting sized correctly, which is our objective, to get you the item
you want in the size that will fit comfortably, and make you look as sexy as you
I have had my breasts enlarged, and I can't
find anything that fits, can you help?
Yes, probably, but when a woman gets her breast
enlarged or enhanced, finding clothing or lingerie that fits can be a problem.
The rest of your body was not enhanced, thus you have an unusual situation. They
look great, and now you need to speak to someone who can help. That is where our
customer service representatives can help. Call us and let us know your
dimensions, desires and we will do everything we can to make that sexy body look
I want to buy a vibrator, but you have so
much to choose from, can you help?
Yes, that is why we have a toll free number,
customer service representatives and years of experience. Many customers don't
want to be caught in a local adult sex store. Who does? Call us and you will
remain completely anonymous. Ask us any questions! Don't worry we have probably
heard it before and we are prepared to answer your inquiries, no matter what
they are, so that you get the adult item you want. We also offer after the sale
service. When you get your product and you would like some questions answered,
pick up the phone. We want you to return as a customer time after time, and one
way to insure that is to offer after the sale assistance, for as long as you
I want to buy a sex toy, but I notice they
are not returnable, what if it doesn't work?
Sex toys cannot be returned due to federal
regulations and the concern we all have over the spread of STD's, sexually
transmitted diseases. We value your privacy and your health. All battery
operated sex toys are checked by our customer service representatives before it
leaves our warehouse. They install batteries and put it through the paces. That
is why your battery operated device may look like it was opened, as it was! We
do this for one and only one reason. To insure that when you get your vibrator,
you can use it right away, without having to try to deal with trying to send it
back. Occasionally an item works in our warehouse, and does not work when you
receive it! What do you do? Contact us immediately, and we will arrange to get
you another toy. We may ask you to send the defective one back to send it back
to the manufacturer, but we will never attempt to resell the item.
Do you offer a price matching guarantee?
Yes, if you find another web site that carries
the same item, same style number, in the U.S., we will match or beat the price,
our choice. Often times a customer will find an item on another site, but find
one or more items on our site and she doesn't know where to buy the items. The
answer is Flirty Lingerie, of course. We want you as a customer, and we know
price is a very important part of the purchase. So what do you need to do?
Provide Flirty Lingerie with the url, or website address, to the specific page
of the site. Just copy and paste the address of the specific page into your
email, and send it to us. We will visit the site, verify the price, and location
of the web site, and we will either charge you the same or lower price as that
web site, or credit your purchase. This offer does NOT apply to Ebay stores.
Do you do stock checks?
We get calls from customers asking if we will
check to see if the item they want to purchase is in stock. No, unfortunately we
cannot do stock checks. Our warehouse is over 7,500 feet, and that does not
include the retail space and office space. While we carry a huge inventory, from
time to time items go out of stock. Sometimes our manufacturers discontinue the
items, or they go out of stock temporarily. What to do! Place your order and if
the item is discontinued when we go to pull the item/s for delivery, you will be
notified with other options. If it is out of stock, we will have it shipped directly from one of our suppliers if possible. Additional shipping/handling applies. If not, we will back order it and ship as soon as it comes in one of our shipments. Our representatives are trained to not do stock checks,
so please don't get angry with them.
What if I need my order by a certain date,
what should I do?
Flirty Lingerie specializes in expedited
shipments. We know that sometimes people wait until the last minute for a gift,
or the event comes up spontaneously, and the item is needed for this weekend.
What should you do? Call us and we will give you all the options to insure that
the event goes off without a hitch. If we don't have the exact item you need we
can usually suggest substitutions, or other suggestions to make the evening or
weekend a spectacular success. We offer expedited shipping through Federal
Express on a second day or overnight basis at additional cost. We can ship to
your hotel, or event to ease the time crunch. We may suggest a drop ship that is
close to your destination. There are a lot of options, and we are experienced
with last minute homecomings, anniversaries, sexy weekends and just because.
Often it is as easy as picking up the item at the local Federal Express
Do you ship to APO's and FPO's
Yes, we absolutely ship to APO's and FPO's. If
you get mail in the armed forces, then we will get it to you! We love our Armed
Forces, and as a gesture of thanks and respect, we offer a 10% discount for all
orders shipped to APO's and FPO's.
Why don't you ship to my country?
While we ship world wide, some countries have
become a problem perhaps due to problems with uneven delivery service, or high
incidences of fraudulent transactions. Regardless of the problems we can often
get around these problems. If you can provide us with a verifiable shipping
address, that will allow a signature upon receipt of the items, and pay with
certified funds, generally through Western Union, orders can be processed.
Please call us and speak with a supervisor in order to attempt to resolve any
issues to successfully process your order.
You said you refunded my credit card, yet
it hasn't shown up on my statement?
When Flirty Lingerie submits your credit to our
processor, it may take from 1-3 business days to post to your account. The
amount does not show up instantly, thus if the credit does not show up within
three days, please call us and speak to a supervisor to resolve any concerns you
I emailed you, and you haven't responded.
What should I do?
While we strive to answer every email promptly,
inevitably you don't get an answer. There are a couple of reasons they may have
occured. First, during our peak seasons, Halloween, Christmas and Valentines, we
occasionally cannot get to emails as quickly as possible. Additionally,
approximately 35% of our emails do not reach their source due to spam filters,
incorrect email addresses and other reasons beyond our control. We ask that if
you have not heard from Flirty Lingerie in a time frame that YOU decide is too
long, either email us again advising that this is a second email, or call us! As
a reputable online and retail business, we want to hear from you, even if the
call is about a problem, especially if the call is about a problem. Let us know,
and we will work to resolve your concerns.
Why do you want my email address, and phone
numbers, do you call?
Yes, as part of our ongoing committment to
customer service, our representatives are authorized to call you under certain
circumstances, but not all. This is why it is so essential to provide us with
your correct email address and phone number. As you probably know, it is very
easy to put one incorrect character in your email address. This could create a
huge problem in processing your order. If we do not have your correct address,
we cannot communicate with you. If you do not check your email address
frequently, or you give us an email address that is rarely used, we cannot
communicate with you concerning your order. Often times customers will provide
us with their free email addresses out of concern for getting unwanted spam from
a "lingerie store". While we understand that no one wants to get spam,
we do not sell our email lists to anyone, ever, not in 8 years! We also only
send offers from our own store to double opt in customers one or two times a
year. We often call our customers who choose expedited shipping to confirm an
address or offer a substitution, if the original item is not in stock in a
particular color or style.
Do you have any articles about lingerie, how to buy it or what are the popular styles?
Yes, of course we do! The owners and staff are adding articles to our site, blog and article sites to help our customers learn how to shop on the web for lingerie and sexy clothing. We also offer articles on purchasing the right sexy costumes, panties and sex toys. These articles are informative and we invite you to visit our